Questions

How do I make an appointment?

You can make an appointment by contacting our administrative staff on 97472688. Please ensure you have a referral from your GP or specialist if you wish to claim rebate from Medicare.

Do I need a referral?

A referral is essential for Medicare rebate but not for a consultation.

What should I bring to my neurological consultation?

You should bring information on your medical history, any medications you are taking and any related investigations/tests like MRI. You will also need your Medicare/Veteran affairs/Pensioners card and doctors referral if you wish to claim some or most of the costs back.

Will I see the neurologist on the day of my test?

A request for a test is different from a consultation. Like any other diagnostic testing (e.g. MRI and other scans) you are referred just for the test and your referring doctor will then interpret the results and discuss further management or actions.

How do I prepare for my test?

Please refer to the test section (Neurophysiology) for information on the specific test and preparation.

How long do the results take?

The results take 5 working days, so please arrange to see your referring doctor accordingly.

How can I request the results?

Your results are sent to your requesting doctor and a copy should be obtained from the requesting doctor.

How long should I take out for a test or consultation?

We recommend an hour at least. Most tests take 45 minutes and a new consultation can take up to 30 minutes and at times you may have standard waiting time as per most specialist practice, which unfortunately we can not predict.

Do you see walk in patients?

No. You will need to make an appointment.

What if I have to cancel or reschedule an appointment?

If you need to cancel or reschedule appointment we require 24hours notice at least as the cancelled slot can then be filled by patients who are waiting for an earlier appointment.

What payment methods do you have or what about discounts or Medicare Easyclaim?

We provide Medicare Easyclaim. Discount is given to pensioners and Veteran affairs are bulk billed. We take Eftpos and cash.

Can I speak to the doctor over the phone?

The doctor has a preplanned busy schedule. You are welcome to ring and speak to our receptionist and leave a message and either the staff or doctor depending on the circumstance will get back to you.

Can I request prescription or refill over the phone?

Please see your GP for prescriptions or make an appointment to consult the neurologist.

Where can I park?

On the road, in front of the building or in the car park off George street.